No, all online orders placed through www.ebiggo.com are processed and dispatched from our London Headquarters which has a separate selection of stock to the stores. This means we are unable to transfer the order to stores or offer a collection service for online orders.

All our stores offer a mail-order service, so if you would prefer to collect orders in the future, it is best to order from your nearest store directly. You can read more about this here:

http://ebiggo.com/contact-us/

All orders are shipped from our UK HQ. We currently ship nationwide within the UK, to Australia, USA, Canada, and a selection of countries in Asia and Europe. Check out our international ordering guide to see the full list of countries that qualify.

My shipping location is not listed how can I purchase your fabrics?

For all inquiries or to request new shipping locations please email Info@ebiggo.com

We endeavor to process all orders within 3 working days. Orders placed during a sale or promotional period may take up to 5 working days to be processed. If your order is time sensitive please email Info@ebiggo.com and we will do our best to rush it through. For delivery times see the Shipping page.

All orders are measured in increments of 0.25m (9″13/16) and we will always try our best to supply your fabric in one continuous piece unless otherwise stated for Remnants. You may notice the quantity stated at checkout and in email communication may differ from the meterage quantity you ordered. As we work in 0.25m units this is reflected in some pages on the website and in some automated emails, e.g. 4 units = 1 meter (39″3/8 ).

No, once an order has been placed and items have been paid for the order is final and you cannot make any amendments. If you need to contact us regarding an order you have just placed, email Info@ebiggo.com straight away referencing your order number and we will get back to you a.s.a.p.

You will be charged in The British Pound (£). Our currency conversion tool is for browsing customers ease of understanding only. All payments will be charged in The British Pound (£) as stated in the cart and as per our T&Cs.

We accept Visa, Mastercard debit, credit cards, and Paypal.

No, we cannot apply discounts after the order has been placed as our merchant takes payment at the time of purchase and discounts are outside the capabilities of our refund system. Please note, the signup discount is a single-use code with no expiry for use on full-priced products only. You are welcome to use it on any future full-priced orders.

No, we cannot offer a credit or refund for the price difference in products that have been discounted after purchase. As outlined in our T&Cs, all sales are final.

Promotional codes including Online Loyalty Club Voucher codes, sign up discount codes, Student Discount codes, and codes from other companies/events/groups cannot be used in conjunction with any other offer. This means they cannot be used with other promo codes or applied to already discounted (sale) products. Promo codes cannot be used for shipping charges or Gift Cards. The specific terms of codes will be outlined at time of issue. Promo codes are different to Gift cards & credits which are treated as currency.

Yes, if you have any questions you can email Info@ebiggo.com​​​​​​​

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